Terms of Business

  1. All Items supplied remain the property of Sai-Tech Dental Lab Ltd until payment is received.
  2. Sai-Tech Dental Lab reserves the right to check the credit rating of any client.
  3. All items are strictly net and payable within 30 days of the date of invoice.
  4. Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus VAT to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.
  5. No claims for credit will be considered after 14 days from the date of invoice.
  6. Preferred impression techniques are full arch impressions either silicon or Impregum that is disinfected.
  7. Sai-Tech Dental Lab Ltd acceptance of an impression or other clinical record, without challenge, normally implies that it is fit for purpose.
  8. Appliances are constructed to the specification prescribed on the laboratory work ticket.  Sai-Tech Dental Lab Ltd is not responsible for the suitability of that specification.
  9. Sai-Tech Dental Lab Ltd endeavours to interpret and follow the client’s instructions correctly. If however a mistake is made Sai-Tech Dental Lab Ltd will rectify the situation free of charge. Sai-Tech Dental Lab Ltd will not compensate dentist’s fees consequential losses or expenses of any kind.
  10. By fitting the appliance the client accepts that Sai-Tech Dental Lab Ltd has produced the appliance to the specification and satisfaction of the client.
  11. Sai-Tech Dental Lab Ltd will not enter any kind of dialogue with patients as a result of them contacting us directly. Patients will immediately be referred back to the client. Sai-Tech Dental Lab Ltd will not compensate, any individual patient, in the event a product fails to meet the required prescription. The prescribing client will be expected to meet these costs.
  12. The client is solely responsible for any additional costs and charges incurred through changing instructions from the original prescription.
  13. Sai-Tech Dental Lab Ltd will only consider claims for remakes at a concessionary remake rate within 30 days from the date of delivery.
  14. Sai-Tech Dental Lab Ltd reserves the right to charge for the remaking of an appliance.
  15. Sai-Tech Dental Lab Ltd reserves the right to charge for shade changes.
  16. Sai-Tech Dental Lab Ltd will charge for express courier or postal service. At least £20 will be charged for 9 am or Saturday deliveries.
  17. Sai-Tech Dental Lab Ltd will charge a fee for our Express Services.
  18. Sai-Tech Dental Lab Ltd endeavors to deliver work on or before the delivery date specified by the client. If for any reason this has not been possible Sai-Tech Dental Lab Ltd will not compensate the dentist’s fees, consequential losses or expenses or any kind.

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